Terms & Conditions

1. Acceptance of Terms

By using this website or engaging our services, you agree to be bound by these terms. If you are acting on behalf of another person or a business, you confirm that you have the authority to do so.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Our Services

Hoarder Cleaners UK provides specialist hoarder cleaning, property clearance, biohazard cleaning, and related services across England and Wales. The exact scope of any service is agreed before work commences, following a property assessment.

• All services are subject to an initial property assessment
• Final pricing is confirmed after the assessment, before any work begins
• We reserve the right to decline jobs where conditions present unacceptable risks to our team
• Structural repairs, pest control, and building works are outside our scope and will be referred to appropriate tradespeople

3. Pricing and Payment

• All prices quoted are inclusive of labour, waste removal, and cleaning materials unless stated otherwise
• Quotes are valid for 30 days from the date of issue
• Additional costs may apply if conditions on site differ materially from those observed during the assessment
• We will notify you of any additional costs before proceeding with additional work
• Payment terms will be confirmed at the time of booking

4. Cancellation and Rescheduling

• You may cancel or reschedule a booking at no charge with at least 48 hours’ notice
• Cancellations with less than 48 hours’ notice may be subject to a charge to cover preparation costs
• We will notify you as early as possible if we need to reschedule for any reason

Under the Consumer Contracts Regulations 2013, if you are a consumer who engaged our services remotely, you may have a right to cancel within 14 days of the contract being formed, unless the service has already been performed.

5. Client Responsibilities

• You must ensure we have safe and lawful access to the property at the agreed time
• You must inform us of any known hazards not visible during the initial assessment
• If you wish to retain specific items, these must be identified and set aside before our team begins work
• Where a client is present, we will discuss items before removal. Where no client is present, we act on the instructions agreed in advance

6. Intellectual Property

All content on this website, including text, graphics, and the website design, is owned by or licensed to Hoarder Cleaners UK. You may not reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

Our liability for any loss or damage arising from the provision of our services is limited to the value of the service contract. We are not liable for:

• Pre-existing damage to the property or its contents
• Damage to items not clearly identified as to be retained
• Consequential or indirect losses
• Loss or damage caused by third parties

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected.

8. Insurance

Hoarder Cleaners UK holds public liability insurance. Details are available on request before any service commences.

9. Changes to These Terms

We may update these terms from time to time. The current version will always be available at hoardercleaners.uk/terms-and-conditions/. Your continued use of this website or our services constitutes acceptance of any updated terms.

10. Contact

For any questions about these terms, contact us at quotes@hoardercleaners.uk or call 0333 567 2508.