Privacy Policy

Your Rights First

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• The right to know what data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to how we use your data
• The right to receive your data in a portable format
• The right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at: quotes@hoardercleaners.uk

Who We Are

Hoarder Cleaners UK (“we”, “us”, “our”) operates the website at hoardercleaners.uk. We are the data controller for personal information submitted through this website.

What Information We Collect

We collect information only when you choose to contact us. This includes:

• Your name
• Your email address
• Your phone number (if provided)
• Your postcode (if provided)
• Property type and a description of the situation (if provided)

We also collect standard server log data (IP address, browser type, page visited) for security purposes. This is not used for marketing.

How We Use Your Information

• To respond to your enquiry or quote request
• To arrange a property assessment if you request one
• To communicate about a service you have booked
• To comply with legal obligations

We do not use your information for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for their commercial purposes.

Legal Basis for Processing

We process your data on the basis of:

• Legitimate interest - responding to enquiries you have initiated
• Contract performance - when a service is booked and delivered
• Legal obligation - where required by law

How Long We Keep Your Data

• Enquiry data with no booking: deleted after 6 months
• Data relating to a completed job: retained for 6 years for legal and accounting purposes, then deleted
• Server log data: retained for up to 90 days

Cookies

This website uses a single session cookie required for the contact form security token. This cookie expires when you close your browser and does not track you across other sites. No analytics or advertising cookies are used.

Third-Party Services

• Google Fonts - used to load website fonts. Google may log your IP address when fonts are requested. See Google’s privacy policy at policies.google.com/privacy.
• Hostinger - our web hosting provider. They process server logs in accordance with their privacy policy.

Data Security

We use HTTPS encryption for all data in transit. Contact form submissions are transmitted directly to our email inbox and are not stored in a database. SMTP credentials are stored only on our server and are never committed to version control.

Contact for Data Requests

For any data-related requests or concerns, contact us at quotes@hoardercleaners.uk. We aim to respond within 30 days. If you are unsatisfied with our response, you can lodge a complaint with the ICO at ico.org.uk.